I’m writing this based on my own experience, and the stories that my friends related to me. I’m writing as a government medical officer in a busy tertiary center hospital, which means I’m not a specialist, and neither am I a junior doctor/house officer. It also means that I have no power at all for decision making about human resource, buying of drugs and equipment, hospital bills, the service of other departments, my own pay or even the food I eat when I’m on call.
The only contribution I make towards the care of my patients is to care for them, with my knowledge and experience, as much as I can, with the most empathy, manners, efficacy and quality that I could give.
The only contribution I make towards the training of junior staff is by training myself rigidly, and then teach them all I know, with the little time I have in my hands (in addition to the job description – treating patients), be a good leader and example to them.
When I said “only”, it basically means there are others who could give greater contribution, or in other means. When I said “only”, it means that the hospital, the ministry of health, have their own responsibilities towards better care for the public.
It basically means that there are so many things out of my control, our control.
However the complains always landed on us, our juniors, the nurses and medical assistants (MAs).
So here you are. What the public doesn’t know.
* * *
You may not know, that the doctor you waited for 2 hours in the clinic, is likely the very same doctor that has to attend the emergency department (ED) because of a case of heart attack. Or sometimes two or three cases of heart attack on one go. The thing is, this doctor may need to attend to another case who’s collapsed in the ward.
You may not know, the doctor that made you wait for two hours in the cold ED, breathless with asthma, before admitting you to the ward, may be the same doctor who is attending a pregnant lady, breathless with asthma too, about a block away, in the maternity building.
You may not know, the doctor that is attending your father who’s having a heart attack, did not even sleep last night, has been working since 8am yesterday, running around until 10am today and still running around. Furthermore, he’s expected to run around with a perfectly functioning mental state until at least 5pm.
Do you know what kind of mental capacity does a person have with not sleeping for more than 24 hours? Apparently it’s like someone drunk trying to drive. Imagine that before you complain to the doctor, “why are you so slow?” when perhaps that’s the ONLY doctor who’s available at that moment to attend to your father.
You may not know, that doctor who’s patiently explaining and teaching her junior doctors in the middle of the night, has not taken a rest since 7am today, is actually expecting a phone call to inform the results of another ill patient, who might collapse soon.
You may not realize that the doctor in front of you is trying to decide, which one among the four emergency cases that he has to attend, is the most urgent case to be seen. They are probably 500m apart from each other, in different wards, on different floors.
You may not even try to imagine, when that bus in Genting crashed and killed 37 people, a few medical officers were on their way back after their shifts, but had to come back to the hospital because of the disaster. Did you ever wonder, maybe one of these doctors may have had a flight to catch, to visit his own ill mother in another state of the country?
You may not realize, that doctor you saw eating his dinner at 5pm (which, by your standards, is too early to have dinner), probably is eating his first meal of the day. Or the first meal after his breakfast at 8am yesterday.
You may not realize that the five phone calls that interrupted your 10 minutes conversation with your doctor, are urgent phone calls, and the doctor is trying to decide whether to stop the conversation and attend to the other patient too.
You may say that the “taxpayers money” was used to buy that state-of-the-art MRI scan machine. But do you know how many people are lining up for that machine?
You may say that “taxpayers money” was used, many many years ago, to buy two radiotherapy machines in oncology department. But do you know that the machines are used to maximum extent, from 8am to 10pm, almost non stop which results in its frequent breakdown? Do you know how many cancer patients line up for that two radiotherapy machines, before you even mention “taxpayers expect the best out of the money they forked out”?
The public may not notice that certain specialties are only available in certain hospitals, and people come from all over the country to get treatment.
Do you know that even with RM1 fee for ED, health clinic and outpatient department visits, and RM5 for specialist clinic fee, there are many people who cannot afford healthcare? So the tax you pay is going to help these people.
The public may not notice that with paying RM5, they get specialist (or future specialist) consultation, with medications that cost up to RM200 per month (often more), and they don’t even get charged for the expensive medications.
You may not notice that there are 50 other patients in the ward you mother was admitted in, 10 of them are very ill, but there are only 5 nurses. You may say that not attending to your mother who had just passed urine in her diapers, is not acceptable. But is it acceptable to not do CPR on your friend’s mother at the end of the ward there, who’s in the brink of death, just to change your mother’s diapers? Erm…can you do it yourself?
You may not know that the doctor who’s working on a Saturday morning, her mother had just called up and ask “are you coming back for breakfast? I made your favourite fried noodles”, while she has another procedure to do, another two letters to write, five house officers to supervise.
You may not realize, by saying “doctors are human beings, they need rest too” will cost your waiting time in clinic to increase up to two hours. Because if one doctor takes leave for one week, the rest of the unit may need to compensate and that’s when emergencies tend to happen but only one or two doctors around, trying to handle them all.
But if the doctors work like robots, not being able to take days off to spend with family, they will become frustrated people, higher risk to leaving the government sector, higher rates of divorce perhaps, mental illness, and the list goes on and on.
It may not cross your minds that it needs repeated education, counselling for patients, emphasising that it’s important to control their diet, stop smoking, exercise more, teach them how to use thei insulin, how to monitor, before patients actually follow our advice. By the time they decide to follow, often it’s too late.
These consultations, to be done properly, will take at least 30 minutes, to cover ALL aspects. There are usually at least 120 patients (can be up to 200 in health clinics, no specialist), 10 doctors (or maybe just 2 in health clinics, no specialist), so one doctor sees 12 (or 100). You do the maths. You expect waiting time of less than 90 minutes? Like, seriously?
Stretch the resources? So, patient come in, say hi, how are you, your sugar is not controlled, add medications, and bye bye. That’s 5 minutes, if the makcik doesn’t decide to say “doctor, I have runny nose, I have knee pain, I burp too much” or “doctor, where are you from? Are you married? Why are you not married? Are you choosy? Where did you go back to during Eid?”
Perhaps the public didn’t notice that the medications don’t work if they continue smoking, continue eating to their stomach’s content, sit around watching American Idol being a couch potato.
The public may not have seen a doctor working hard to CPR a patient who had a major heart attack, send the patient over to IJN for emergency procedure, discharge the patient WELL, and guess what, come back after one year with another heart attack, because he did not stop smoking and did not take his FREE (yet expensive) medications. All paid for by “taxpayers”.
Perhaps the public doesn’t know that the auntie occupying that “paid by taxpayers money” hospital bed, had just been discharged two weeks ago, after being admitted in a coma because of extremely high sugar level.
Guess what, she’s back in the ward because of extremely high sugar level, and a stroke, because she conveniently took the durian crepes her daughters bought at home, and conveniently “forgot” to inject that expensive, paid-with-taxpayers-money, insulin prescribed with a good heart by her doctor two weeks ago. The common excuse, “I can’t stand it, doctor, my daughters bought them so I just have to eat them.” Yup, that’s taxpayer’s money well spent for you.
What the public doesn’t know is most of us, medical officers, treat lives the same. Whether they are teachers, ministers, Bangladeshi petrol pump attendant, Indonesian cleaner, local waiter, when it comes to emergencies, we try our best. Ambulances pick up those unconscious drug addicts on the roadside and send them to the hospital. When they end up in our wards, in our EDs, we do x-rays, expensive blood tests, and diagnose them with TB, HIV and all sorts of other things.
What you may not notice is, perhaps that CPR that the doctor did at 3am just now, was on someone whom she does not even know his name, and none in the hospital knew, no family members ever visited him, not someone who could give her any good recommendations or acknowledgement when he walks out of the hospital alive. Not someone who will recognise her when he woke up to say thank you.
You know why? Because all of us are human beings. A life is a life, no matter who you think that life is. When we know that it’s futile, we will stop trying, but we will make a difference through other means. Till then, while we’re still standing, breathing, this is what we’ll do. No matter how public misunderstood us.
* * *
I’m not saying everything the hospital, the doctors do is right.
Mistakes are sometimes made but a lot of times they are caught early.
It’s alright to complain or to advice, to remind, if you think that something wrong is going on, if you think the medication you mother is receiving is different from what she had yesterday. It’s good to ask for explanation because that’s what we all are obliged to do for you.
It’s even better if it’s done in a polite way, not in papers, not in social media. Not by taking photos of a nurse reading the newspaper at the counter when, actually, she has nothing to do as there are only a few patients in the ward and all things are done.
I’m not trying to be defensive, it just hurts to have people commenting, complaining, or even trying to sue our other colleagues in other hospitals, when in reality, we are all in the same shoes, trying to do our best with the little resources that we have. The only reason I emphasise RM1, RM3 and RM5 is because, basically those are the bills that most people pay, and healthcare cost is heavily, very heavily subsidised.
My family may have noticed that I’ve sat for 7 papers for my professional exams, each paper costs RM2500-3000 depending on the UK exchange rate, and I paid those with my own money. I did not claim a single cent from the government. Yes, I pay tax too. Oh, and my financial analyst brother said those money I spent, I can’t deduct my tax for it. So…yeah.
For those who has the experience of seeing a rude doctor, nurse or MA, do make a complain. Make a report. That rudeness, is never acceptable.
* * *
An orthopedic surgeon might not understand a gynaecologist’s job. A neurosurgeon may not understand a physician’s concerns. A pathologist may not understand a surgeon’s struggles. Even amongst us, we can’t fully understand each other. How can I expect the public to understand us?
I guess in the end, what matters most is that we do our best, to the best of our knowledge, our skills, power and even leadership qualities. What matters is we know God is watching (for those who believe), and He alone could appreciate us in the best way that no humans beings ever could.
The only thing we ask from you, the public, is to control your diet, stop smoking, drive carefuly, take care of your loved ones, remember to take your medications, get to know about your disease and please please please don’t be rude to us.
September 22, 2013 at 20:26
I dont know who you are, what u do, and where you are.
But what I understand the struggles. 🙂 hang in there. One doc to another.
September 27, 2013 at 20:49
Hi. Thanks.
And hang in there too. I’m sure there’re a lot of good in what happens around us. 🙂
July 9, 2015 at 06:50
your article brought tears to my eyes. its enough that you know you are not alone in this journey. though it may get lonely and tough…. our rewards will be in heaven! May God bless you and your family richly!
September 22, 2013 at 22:57
Salam. id like to link this blog to my blogpost ( http://mofrust,blogspot.com ) as I really like what you have written. Your post is written beautifully. Thank you
September 24, 2013 at 23:19
Thank you. I’ve seen it. 🙂
I’ve read a few of your blogs too.
September 22, 2013 at 23:01
Well said and written. Love the way you portray the whole issue. Appreciate all the writings and your insights. Gives me a fresh perspective. I believe you are one of the many few good doctors in government clinics and private ones too. 🙂 But I wish to tell you that many doctors still need PR skills. Some are plain rude, some are snobbish, some are nonchalant and there is a few who are really nice and CARING. I have to put that in capital because the doctors I saw during my many visits to hospital lack of that and empathy. I experience some bad attitude doctors in government and private clinics/hospitals, to be fair. But I believe you are the good one based on what you have wrote here. Keep up the good work and definitely you cannot please everyone that you see but you just need to please ONE person ONLY who is your God and that is enough already. He knows all. Amen. 🙂
September 24, 2013 at 23:19
Of course…any profession, any family…there will always be good person, bad person, rude, polite…
But dealing with sick people, it needs a lot of patience and compassion is very important, I agree with you.
It’s always wrong to be rude, anyway, no matter what you do.
I just hope that people don’t generalize if they have one or two bad experience.
September 22, 2013 at 23:02
haiz ..do u have email.need to comment on the pict above
September 24, 2013 at 23:16
Someone already commented about the photo…I’m not sure if it’s the same as yours.
September 25, 2013 at 00:22
I’ve changed it to another, although totally unrelated, photo. Other photos in my collection are not suitable as they clearly depicted the faces of my former nurses and colleagues, some have passed away…
September 22, 2013 at 23:08
Well said!
September 22, 2013 at 23:22
Ask people not to be rude, but dr also rude to some other healthcare professionals/providers who also have the “same problem” like you all. you have your problem in work, us too. so correct yourself by having some respect to other healthcare providers, because we also have “terrible oncall”, but paid less then you.
September 24, 2013 at 23:15
I can write about my problems in my blog, other people can write about their problems in their blogs. No problem with that.
Rudeness is always wrong no matter who you are.
September 22, 2013 at 23:42
Very well said!..we should put ourself in other’s shoe first before being a judgmental prson.. Btw I’m not a medical doctor,nurses or MA..I’m a nutritionist who’s been telling people to prevent to control before it’s too late over n over again…:)
September 24, 2013 at 23:13
Thank you! We all can make a difference in our own way! 🙂
September 23, 2013 at 00:22
you think other job don’t have its own dificulty ka? Only doctor go complain complain with wall of text.
September 24, 2013 at 23:12
Hmmm…I wonder in which part of my blog that I said “other jobs don’t have its own difficulty”?
We all have our own struggles. I’m just talking about me and my friends.
Other people can talk about their struggles too. Nothing wrong with that, right?
Of course, other people can also blog about their own job difficulties. With thousands and thousands of words if they want to. Nobody’s stopping anyone.
October 3, 2013 at 12:13
Well put, Maria. Fantastic article.
PS: Consider politics. :p
October 7, 2013 at 17:57
Thank you.
Someone else suggested the same thing, but no thanks. To be honest this article (and the rest of the blog) is more emotional than anything else. Probably not suitable for politics. I’ll cry during campaigns. Heheh.
September 23, 2013 at 00:27
Well said..nice..
September 23, 2013 at 01:10
I just love reading your blog, Dr. Maria 🙂
September 24, 2013 at 23:09
Thank you. 🙂
September 23, 2013 at 03:06
am totally agreed…with the writer….so what can i say is may Allah bless them Always….
September 24, 2013 at 23:09
Ameen.
May Allah bless us all and grant us jannah. 🙂
September 23, 2013 at 04:05
Excellent post. Love your writing style. I’m proud to say that I’m satisfied with public hospital service based on my own experience. Yes I had to wait but it’s only fair snide I had to pay nothing. I had myomectomy, warded for 6 days & I’m so very grateful to God.
September 24, 2013 at 23:08
Get well soon! 🙂
September 23, 2013 at 05:17
Nicely written… so true and very relevant… juz a few weeks ago a celebrity was complimenting doctors and staff nurses at HKL for their good work and quality patient’s care that was putting some private hospital to shame in her twitter. While the compliment was welcomed, the fact remains that she had only recently realized this ‘quality care’ when she brought her relative to HKL whereby their previous hospital visits were usually to the private ones.
This misconception about government hospitals partly stemmed from the ‘branding culture’ where the expensive product is good and the cheap one has poor quality.
This article of yours should be made readable to the wider public via social media and printed publications. Thank you very much for your great effort in writing this.
September 24, 2013 at 23:07
It’s already gained so much unexpected attention….
Thank you.
September 26, 2013 at 02:26
I personally think that Doctors at the Government Hospitals are well trained to treat patients. Yes. And the hospitals are already equipped with high tech devices and machines. But the nurses are still lacking PR skills. My late Mom was hospitalised in HKL for 14 days but the Doctors could not find anything wrong with her except potassium deficiencies. But she’s had it with HKL because the nurses treated her so badly. She was an old lady who was frail and couldn’t get herself up to eat, how could the nurses expect her to get out of bed and take her own shower? One of the nurses even scolded her because she she had to change my Mom’s diapers. I couldn’t help but wonder how would she have reacted if that was her own mother. And my mom was in First Class, okay. So when her condition worsened earlier this year, I had to take her to the private hospital. Though I know the bills will hit the ceiling, the only way to get her to a hospital was to assure her that the nurses in private hospitals are better than HKL. There, she was diagnosed as having CKD. After she was discharged, a few months later she had to be hospitalised again for low BP and she couldn’t undergo Dialysis. So I sent her to Bentong Hospital. Sadly, she was there for 7 days, nothing was done to her except for a dialysis once which was not completed because her BP was very low. She wasn’t put on a drip and neither was a blood test done. On the 7th day, the Doctor said there was nothing much that they could do except to risk putting her through dialysis or to risk waiting for her BP to rise (it was her 4th day without dialysis). She said this kind of cases were best attended by ICU but with my mom’s condition and her age, even Temerloh hospital would not accept her anymore. So my siblings decided to take her back to the private hospital. In the Emergency Ward, they diagnosed her as having high sugar level and low blood. They sent her to the ICU and administered 1 pint of blood transfusion immediately. But she passed away that night. She’s been asking us to take her to that private hospital. We should’ve taken her there earlier.
That was actually my second experience. Prior to that, my dad was hospitalised in HKL last year due to high sugar level. He went in on a Saturday, then they sent him to the CCU for observation on Sunday. Then they discharged him on Wednesday evening (just because he didn’t complain of chest pain the night before and because his sugar level has gone down to ‘normal’). He collapsed at home that night and passed away on the way to Bentong Hospital. I don’t understand why he was discharged if he was yet to recover. Why not send him to a normal ward for further observation like the other patients from the CCU? While he was warded, me and my siblings had to wait for the Doctors to make their rounds and go after them just to ask about the status of my dad. At one time, the Doctors made their rounds during visiting hours and we (along with other family members) had to wait outside the ward for more than an hour. Unlike private hospitals, its the Doctor who seeks for the patient’s family members and would tell them the seriousness (or not) of the disease and what procedures they will undertake next.
My third experience with the hospital was when my 5year old son fell in the bathroom and had a 2inch cut above his eyebrow. I took him to the Emergency Ward of Bentong Hospital. Not long after, the attendant pushed him out on a wheelchair and asked me to take him to the X-Ray room somewhere behind a ward. It was 7pm, I was still shaken with the incident and son was only draped in a blood stained towel and underwear. When we arrived at the X-Ray room, an elderly guy was sitting inside and asked me if I have the form. I asked “what form?”. Then he asked me to go back to the Emergency Room and ask for the form. When I asked him to call the Emergency Ward and ask for the form, he asked me why I came. That really put me in rage. I said “I’m here for an X-Ray” and “can you come out and look at my son? How would I know about form? Do you think my son fell in the bathroom every day?” Then came guy from outside, took some document from BEHIND the wheelchair, went in and asked me to push my son to the X-Ray room. Once the X-Ray was done, I had to push him back to the Emergency Ward where they laid my son and covered him with a blanket. No painkillers given. We had to wait for them to attend to an old man who fractured his arm. After that the assistant prepared my son for stitching. No briefing me, the mother of what procedures they’re going to take and what was the result of the X-Ray. There was no Doctor around, too. But he said the Doctor had taken a look at the X-Ray and said it was okay. Just when he was about to stitch, a woman in white coat came in and asked the attendant “ingat nak bagi paracetamol dulu. Ke tak payah?” to which the attendant replied “Entah. Nak bagi ke?”. I was totally appalled! That was my son they were talking about! It didn’t end there. After the stitching I went to the pharmacy for the meds. The pharmacist asked me my son’s weight. I said I’m not sure. He asked if they took his weight in the Emergency Ward, I said. “No”. Then he said he had to give the meds according to his weight. So I asked if there is any weighing scale that I can take to my son, who was waiting at the Emergency Ward. He gave me the scale which I took and weighed my son. The pharmacist was there, hands in his pockets and waited for us to tell him what’s the scale. Then I gave him the scale, he said “Bawak balik lah ke sana”. I thought he wasn’t going back to the pharmacy. But to my surprise, he followed me! I asked “Is it normal for patients to carry this scale for you?”. Only then he took the scale from my hands. So there you have it. Not only once, not only twice, but THREE experiences. Two of them died.
Not that the public refused to send our loved ones to the Government Hospital, but our major concern is the professionalism in detecting the actual disease of a patient and to manage it well. Hospitals need not only deal with the patients, but also with the families. It’s not too often that we get our loved ones hospitalised for some chronic diseases, ok. After those three experiences do you think I’d send other family members there? I’d tell you that the public doesn’t mind paying (those who can really afford). Because by end of the day what we actually want was for our diseases and sickness treated (or at least to know what we are suffering from). We go to hospitals because we are sick. Sick people need extra care and extra respect. If you say your hospitals are lacking in manpower, then you should request for more. Don’t blame the public for complaining against the services provided.
September 27, 2013 at 18:50
I’m sorry.
For specific complains please inform the particular hospital.
The only thing I can tell you is, I just hope you don’t generalise things because not all doctors in government hospitals are slow/lazy/incompetent.
And not all doctors in private hospitals are good.
If I generalise, probably I’d just go to bomoh if I’m sick because I had bad experience with private hospitals too. Furthermore, we have to pay such expensive charges. They should be tip top but they’re not.
September 27, 2013 at 19:51
Actually reading through your comments again, I’d agree with you that some of their attitude is appalling. The staff, I mean. At times I personally feel hurt on behalf of the patients and the family, listening to what the staff say, or seeing what they do.
In general Malaysians need more soft skill. We are always proud to say to the world that we are polite people, always smiling. But I found that it’s actually not so true. I’ve met better people outside this country, more friendly people.
Even in this piece, I didn’t say that all that we, in government hospitals, do, is right. Actually it’s more of a story of how it’s difficult for us too.
The public could always complain to the hospital director, to the papers, on TV. But have you really heard any doctor speak up? No. Why? Maybe because we simply don’t have time, or we speak up amongst each other.
This article is just telling my friends and family, what it’s like to be on our side. That’s all.
It doesn’t mean we’re not honest with our jobs.
It doesn’t mean we don’t love our jobs. Seriously, if I hated it so much, I’d have quit my job, be a photographer or bake muffins.
But since the public has had the chance to complain to the media, I can do it on the net too. It’s just a story. OUR side of the story, that we’ve never really told anyone.
It’s not an excuse for negligence.
So if you think there’s negligence or mistakes, please discuss it with the appropriate people in that particular hospital. It’s your rights.
But I have to say, me and some of my friends have had bad experience in private hospitals too. We have seen people referred from private hospitals with such a mess that we, government hospital doctors, have to clear. It happens a lot.
I’m truly sorry for your bad experience, and on behalf of those who have maltreated you in the past. They should not have treated you and your family like that.
September 23, 2013 at 06:57
I fully endorsed your concern. If only we can put ourselves in their shoes.
September 23, 2013 at 07:39
Thank you for your sacrifices and continued commitment to be the best physician that you can be. Those who are not in the system will not be able to understand the kind of issues that affect the health care professionals who serve them.
Only God can reward you for your gracious service.
September 23, 2013 at 08:46
very well said…
we pray that Allah will give all of you strength to perform your duty
September 24, 2013 at 23:07
Ameen. Thank you for your prayers.
And I pray that you and your family will be given strength and hidayah throughout your life. May all of us be blessed with jannah.
September 23, 2013 at 08:55
Well said, my dear !
September 23, 2013 at 10:26
Well presented . . . very well phrased for that matter! Yeah a big salute to all in d medical profession for all d amazingly healthy feats and deeds accomplished. Yes there might arise hiccups at inappropriate times. But, rude unthinkable remarks should not be thrown at these group of human beings at d leisure or at d whim n fancies of d general public! I don’t belong to this fraternity of life savers at all. I don’t even want to champion them . . . but believe me every time after having met them at d appropriate places or zones of treatment (periodically) . . . I just can’t help but be appreciative of what they have contributed to all of us members of d public. So let’s have a heart and give it in sincere honesty to these people with good hearts. Do treat them as human beings not as robots!
September 24, 2013 at 23:05
Thank you.
Of course, if you find that we make mistakes, please advice us accordingly. We’re humans too, sometimes we do miss things. Do ask if you think something is missing. 🙂
September 23, 2013 at 10:27
Selamat pagi, terima kasih dan tahniah.
September 23, 2013 at 10:43
Well written. I am in total agreement
September 25, 2013 at 12:56
Very articulately written…I agree most with you,…I hope you feel better after you have ventilated your feelings. The only thing that the public should understand is to “hit the hammer on the Nail” so that there is no exaggerated tales of the misdemeanor of one person. May God Bless you all who serve the public patiently.
September 27, 2013 at 20:15
Exaggerated tales…that’s exactly it.
Appropriate complains are ok, negligence should not be tolerated.
But not something small that is blown out of proportion.
September 23, 2013 at 10:59
people nowadays complain almost about anything and the worse thing is that, when it is done on social media, it spreads like wildfire. it is really sickening and i wish there should be some sort of medication that could shut people up.
September 23, 2013 at 11:01
Thank you for making me understand better and for being compassionate to all regardless of class and race. I promised not to be rude. 🙂
September 24, 2013 at 23:02
Thank you. And take good care of your health too! 🙂
September 23, 2013 at 11:05
Well said. Excellent
September 23, 2013 at 11:38
Reblogged this on stalker.
September 23, 2013 at 11:56
That right now day everyone look countable people but they never no ur health can’t replace be wealthy. Love ur word wish want to share n bring it to society
September 24, 2013 at 23:01
Do share this. 🙂 Thank you.
September 23, 2013 at 12:29
terima kasih tuan doktor. atas segala khidmat yang diberi.. semuga ALLAh menbalas dengan pahala yang berribu kali ganda pada para doktor dan keluarga doktor yang rela.
September 24, 2013 at 23:01
Amiiin…
Semoga kita semua hidup dalam rahmat Allah dan dikurniakan syurga di akhirat nanti. 🙂
September 23, 2013 at 12:48
God Bless your job…
September 23, 2013 at 13:56
Hi. I am a pharmacist in government. First, I must congratulate you that the article is very well-written. Good job! I could not agree more and had my head nodding while I was reading it. You spoke most of our difficult situations in hospitals not known to the public. I think we can’t deny that there are rotten apples out there who bring down the whole image of KKM. But, I believe they are the minority. Let’s not be disheartened. I believe you are not. Continue your passion toward the patients and continue writing. My suggestion: This article needs more attention. Please edit and send it the press. 🙂
Good luck!
September 24, 2013 at 23:00
Thank you. 🙂
It’s already gained unexpected attention…..
September 23, 2013 at 14:00
complaint much?
who ask you to be DR.
September 24, 2013 at 22:59
Perhaps if you go through this blog, you’ll find that I get so much inspiration by being a doctor.
I’m not complaining, I’m just stating the fact that like the patients, the doctors also struggle to help them out. Doctors are human beings too. Patients complain a lot, some of them a reasonable, but some are without any proper reasons.
If I’m not happy I would’ve quit my job and open a bakery. Cheers! 🙂
September 25, 2013 at 22:54
Dr. Maria, i truly admire your soft skill. It is something that i have yet to learn and master. Maybe one day you could write a blog on how you cope with all the overwhelmed tasks in the hospital.
September 27, 2013 at 19:40
Thanks…
Soft skills takes a lot of practice and one actually needs to learn.
Usually I write what I want when I want it. As much as I think it may help you and others, at this moment I can’t find the words.
Perhaps you could go through this blog, I’ve put all my medical experience in the category “Poppy and Friends”, probably you’ll find some stories and motivation…I hope…because those are the things that motivated me all this while.
Good luck. 🙂
September 23, 2013 at 14:02
Well written. I appreciate medical care giver’s work better now.
September 23, 2013 at 14:04
there were so many doctors and nurses with scholarships provided every year, yet why is there such shortage of doctors and nurses. I rather have a doctor/nurse who have refreshed mentality and healthy lifestyle. Why one doctor just had to attend to all needs? Its inhuman for them and for those who are really in need of treatment.
September 24, 2013 at 22:55
That’s a question that I can’t answer myself. I guess it’s multifactorial…there must be one human resource personnel that we could ask this question to…
September 23, 2013 at 14:41
Excellent questions and briliant explanation and probable answers (y)
September 23, 2013 at 15:19
I really appreciate you doctors. I ve been waiting patiently for 3-4 hours at times (for my mum’s appnt at IJN)…reading a book or the newspapers and occasionally taking my mum to the toilet. TQ doctors for attending to all patients irrespective of colours.
September 24, 2013 at 22:53
I think Malaysians in general should start the habit or reading while waiting for doctor’s appointment.
I used to do the same when I accompanied my grandmother to see a private cardiologist…and we waited for hours too!!
September 24, 2013 at 23:13
That’s a habit you picked up well before you started school.
September 24, 2013 at 23:25
Thank you!!!! I’m overwhelmed with gratitude…. 🙂
September 23, 2013 at 15:40
Terima kasih atas perkongsian:) Suka baca entry camni.
Selalu rasa bersalah bila datang hospital kerajaan dapat ubat banyak pastu kena bayar RM1 je. Kalau gi klinik swasta dah kena bayar lebih RM50 🙂
September 23, 2013 at 16:23
Reblogged this on The International Blogspaper.
September 23, 2013 at 16:58
I am so sorry for you and your peers but I think it is not only the public that should stop to complain and that are missing a point.
Maybe your problems will end when you (doctors) and the public will stop thinking that you are THE saviors. Hospitals should be the last option we have concerning the care of our health.
You will feel very much better in your profession for example when people will understand that taking some plants instead of chemicals can cure them or that 90% of birthing women don’t need to go to hospital to give birth.
September 24, 2013 at 22:49
1. My belief: only God could save lives. Humans try as much as they could to make a difference with God-given knowledge. We’re ok if we can’t save that life AFTER trying our best, because we know that in the end it’s Him who decides. I just hope that the public could at least understand that.
It’s ok if you don’t agree.
2. My belief (as above) helped me survive my days, which usually give me satisfaction. If I don’t have the above believe, I’d have long time ago quit my job and this article would not have been written.
3. I agree with you that if one person thinks that he is THE savior, he will be very frustrated. Very miserable. Many doctors are like that, sadly.
4. I agree that hospitals should be the last option…we must take good care of our health at the first place.
5. I’d suggest that those who practice herbal therapy would do scientific research and publish them. To be honest, many doctors belief that there are many herbs out there that can cure illnesses or keep illnesses at bay, but they need proper research and production.
Good luck! 🙂
September 26, 2013 at 04:31
Glad for your answer. As in everything, they are very different states of mind among doctors… nice to see that yours is different that what seems to be the majority to me.
Oh, btw, they are really A LOT of scientific studies about plants! A few use them but it is far from being approved by the general community.
Good luck to you too! 🙂
September 24, 2013 at 22:50
Oh, and you don’t need to be sorry with me. I’m rather happy, actually. Being busy is part and parcel of ALL jobs.
September 23, 2013 at 16:59
I kind of doubt it, analyst says we’re overflooding with doctors in 2018. Could you explain that with wht youve wrote up there?
September 24, 2013 at 22:42
Nope, I can’t explain it, I’m sorry. I’m just a doctor working in the lower ranks, I’m not in charge of the human resource. What I know is when I’m on call, I’m in charge of at least 100 to 150 patients, and another 15 house officers (junior doctors). Who put me here, and how…it’s out of my control.
Like I said, I’m only writing based on my experience and my friends’ experience. Not upper level decision-making.
November 13, 2013 at 18:01
The question would be, did the analyst considered the ‘brain drain’ factor?
FYI, a LOT of our doctors have quit the public sector.
September 23, 2013 at 17:09
Yes…we are all working for the same cause…..to evolve together as a human race and we are all moving together and each playing his part that he knows best. Thank you for your contributions…I have to run now and do my chores to harvest the padi that is ripe and waiting for last seasons flood had destroyed my earnings. We are all doing our best for you and me …. thank you.
September 24, 2013 at 22:40
You made me tear up…
My brother is a farmer too, and he’s struggling to make ends meet.
It doesn’t matter what you do for a living, as long as you do it honestly, as best as you could. An honest paddy farmer, or a cleaner, is way better than a corrupt policeman or politician.
I hope this year will be better for you. Everything happens for a reason, and only Allah knows them. Seek help from Him and only Him.
🙂
September 23, 2013 at 17:17
My son has just started 1st year med and even before that ppl were telling me against it because there is a surplus of doctors at the moment. If there really was a surplus, how come there is shortage of doctors in the ward? And my friend’s daughter has been unemployed for 6 mths since graduation as there is no posting. Could you explain that?
September 24, 2013 at 22:36
I’m sorry I can’t explain that satisfactorily. However there’s one thing I think I can explain to you – the new graduates are abundant, but the seniors who can train them are still inadequate in numbers. These junior doctors need proper training before they could be independent, and yes, I have seen what improper training can do. Maybe in a few years time, when there are more specialists, then they can open more posts for junior doctors so that they can be well trained.
My two cents. 🙂
What I can say is, your son will enjoy it if being a doctor is what he wants. It’s not about glamour, it’s not even about money. It’s about the difference you can make in another person’s life, even when the disease is not curable.
You should only worry if he actually wanted to do something else but he’s forced to be a doctor….an awkward but honest advice from me. He’s in 1st year, it’s not too late to leave if all he wanted to do is to be an architect or do arts and design or even history! I see that the reason many house officers these days drop out is because they did not want to be a doctor at the first place.
It’s about the compassion for another human being, another life. With that as a motivation, a person can go a long way.
May 16, 2014 at 19:28
Your brother did science in school, continued to do a Finance Degree and now is the best Finance Analyst in town.
Another brother also did science in school, got his Business Degree and now I see a very promising young entrepreneur!
Your sister also studied science in school. Now she wants to learn Fine Arts, and that’s fine with me.
In the end, find something that you really like and you will do well. Along the way, LEARN.
I strongly believe that I’ll be the proudest father having all four children do well in their chosen fields.
September 23, 2013 at 17:38
Thank you for reminding us.
September 23, 2013 at 17:45
enlighten with more infos
September 23, 2013 at 17:45
Some patients don’t have compassion for others yet expect more for themselves
September 24, 2013 at 22:29
Sadly….but we can teach compassion in our future generation.
September 23, 2013 at 18:08
Well done!
September 23, 2013 at 18:40
Thank you doctor for your nobelity,professionallism and good ethics.You are really a quintessiantial doctor.I am really impressed.Keep up with your good work and I am sure you will be rewarded greatly one day.Thank you so much for your good work and effort.
September 24, 2013 at 22:27
Thank you. I would like to extend your gratitude to all other doctors and nurses reading this. 🙂
September 23, 2013 at 19:15
thank you for sharing… my thought too…hopefully many people out there will read these..
Eventhough, a lot of unsatified things from in n outside our job, like u, i still in public services for nearly 20 years, why??? Because i love my job!
So, try to cheers n the world will cheers back…
September 24, 2013 at 22:26
I do agree with you! I love my job too, despite all this. Coz when you see their smiles after a few days of frowning, when you see them talk to you after being unconscious for a few days, when you see them pain-free after coming in rolling in pain…it all pays off! 🙂
September 23, 2013 at 19:18
Thank you very much doctor, All the doctor especially those in government hospital deserve to be appreciate/respect for what they have done to the nation…..they are like our army who defend our country in their own arena
September 24, 2013 at 22:24
Thank you. I like the way you say “they are like our army who defend our country in their own arena”. Part of the reason why I’m a doctor. 🙂
September 23, 2013 at 19:43
Nicely written! Thank you..
September 23, 2013 at 19:45
Why have so few doctors when more is required?
September 24, 2013 at 22:24
Hmmm…it’s not something that I can answer in a few sentences, nor can I answer this completely, because I’m not in charge of human resources. All I could say is, it’s multifactorial.
One thing for sure, there are more doctors these days, but there are more ill people too. The population has grown.
Thank you for reading.
September 23, 2013 at 20:03
I love your article. esp the bit about complaining if they see a rude doctor. There was a female patient who complained that the cannula I inserted in her was the most painful cannula , even though it was quick and very easy and the smallest and I took a lot of care with it and even inserted it in the place she wanted. She went on to complain that because I did not flush it, I clotted, she also complained that I dismissed her pain because I tried to convince her that it was not that bad because the cannula was very small and very quick and should not be painful. She was not even my patient I was merely instructed by someone higher than me to do so. At the end of the day I cannot dictate the negativity or pain perceived by someone else, I cannot control the need to blame everyone for their own tiny little bit of pain or suffering. I can only do my best and show my compassion and empathy to all my patients. I hope this same woman realises that there are people out there suffereing greater pain and diseases and dying of it, and that by expecting us to be held up in attending to her little niggles and pain and suffering, which is inherent in life, she will deprive these same people of the care they deserve. I hope she learns too that the world does not revolve around her. Yes go ahead and complain but I can guarantee at the end of the day it will not bring you the happiness and satisfication u crave for those are born out of tolerance, and understanding and compassion for those around you. not of demands, self centredness and malice
September 24, 2013 at 22:21
You must be a house officer.. 🙂
I know, even IV lines can make our lives stressful, aren’t they? Sometimes I just take a deep breath and remember the words written in Oxfor Handbook of Clinical Medicine about IV lines and doors for escape.
It helps sometimes to make an excuse for them, for example, “maybe she’s scared..” It’s rather scary to be ill and admitted to the hospital, you see. sometimes they get agitated just because the drip has finished for about 30 minutes and not replaced…it’s all part and parcel of the job.
Good luck!
September 23, 2013 at 20:13
wow !!! A very eye opening ..thanks
September 23, 2013 at 20:34
if motorcyclist were charged full amount for medication then the statistics can be reduced by 90%
September 24, 2013 at 22:18
The cynical answer would be: No, it won’t be reduced. They will ask for “kebajikan” (welfare).
But how I do wish the statistics can be reduced. For everyone’s own good.
September 23, 2013 at 21:07
Thank you doctors and all hospital staff……. may Allah bless you all.
September 24, 2013 at 22:16
Ameen. May Allah bless you too, insyaaAllah.
September 23, 2013 at 21:49
Bravo for speaking up your minds. Couldn’t have written any better. 👍👍👍👍
September 23, 2013 at 22:17
Glad to read this
September 24, 2013 at 22:16
Glad you like this.
September 23, 2013 at 22:33
Well argued but that doesn’t give u the right to recoup those losses by overcharging in private practice. It negates that humanity that you possesed all those years. Its ok to want to be rich but not ok to be inhumane
September 24, 2013 at 22:15
Agreed.
My Irish lecturer once said, if you want to be a millionaire, don’t become a doctor. Doctor can live comfortable lives but not a millionaire. If you want to be a millionaire, be a football player. Like David Beckham.
🙂
November 13, 2013 at 18:05
The summed up version to that remark is, the private practice is a healthcare business. Note the word ‘business’ in the phrase.
September 23, 2013 at 22:37
That’s why I don’t go Government hospital. I know how they would feel, I don’t complaint and I don’t take for granted.
I go to private hospital because I know what they deserve and what I deserve to get from them. I’m not rich but just enough to fund my.. insurance policy. I knew their inconvenience schedule because I did read articles to add into my knowledge.
Most Malaysians understanding and education still below favorable standard. Even some immigrants from India, Myanmar or Bangla holds even better academic and understanding.
I support you guys, I was just sad over majority Malaysians. They need probably another 100 yrs to evolve…
September 24, 2013 at 22:14
I totally agree with you. Those who can afford private medical care, who can afford to buy health insurance, should do so. You never know what will happen in the future, with living cost all climbing up, healthcare cost also rising, but the government is still charging the exact same rate since many many years ago.
September 23, 2013 at 22:51
Very nicely written. Kudos to you. From a fellow MO 🙂
September 24, 2013 at 22:11
Thank you!!! 🙂
September 23, 2013 at 22:57
Well writen Maria…I wish I could share this
September 24, 2013 at 22:11
Sure you could. 🙂
September 23, 2013 at 23:18
Doc,
U have my full respect..
That’s y it’s better if u can afford medical card, pls get the treatment at private hospitals not because u can afford it but u r helping really needy ppl to get better treatment at gomen hospital…
September 24, 2013 at 22:10
I totally agree with you. Even when I work with the government and I can get free medical treatment, I’d rather avoid the queue and let those who really can’t afford private medical care to be able to enjoy some proper healthcare.
If you really go into the finer details of medical care, actually our government hospitals do provide good healthcare. The doctors are well-trained. We try to do our best whichever way we could. It’s just that the queue is so long to get things done, as the crowd is huge. Not many people can afford to pay for private healthcare.
Thank you for your support.
September 23, 2013 at 23:32
an eye opener article.dr you wl be agreat dr.god wl bless you.for al your sacrifices.pls publish this article in the media to educate al those who grumble.tc n my best wishes 2 u.
September 24, 2013 at 22:07
Thank you.
September 23, 2013 at 23:45
Very well transcribed.. I’m on a legal suit for shoulder dystocia.. a misunderstood life saving procedure that perhaps they would rather have a dead or at least CP baby, but than being excused from their ignorance and noncompliance to physiotherapy
September 24, 2013 at 22:06
Oh dear…I hope things will go well for you. I could understand how shoulder dystocia could be completely misunderstood.
I sincerely hope that you’ll be alright. 🙂
September 23, 2013 at 23:55
Good piece of advice to the public in general. On the complaints part, I will suggest that you take each and everyone of them positively as there is something to learn from each one if we investigate thoroughly. We should be glad that people still care about us to complaint and help us improve our services. Last one though, not sure you should have posted the photo though. It is not right to handle sharps without a glove. Not sure the nurses are handling blood spesimen though. If they do, please advice them accordingly. Just my two cents, hope no offence taken.
September 24, 2013 at 21:39
Of course, the complains are taken positively. Just that I’d prefer it done face to face, rather than taking irresponsible photos and post them on facebook. A picture can speak a thousand (nasty) words.
Thank you for your comment about the photo. I thought it’s so blurred..they’re handling meds actually, preparing some infusion. It’s from my own photo collection. I’ll browse for more suitable photos. Thanks again.
September 24, 2013 at 23:08
I agree with you that it has got to be better if it was done face to face. In this age of time, you can avoid other medium. I am not sure about your organization. In my current and previous organization, we will investigate all complaints openly. If found that it was baseless my boss will usually issue a rebuttal response either in press or whatever media that they lodge the complaints. I have been handling complaints and independent enquiries for almost 2 years and trust me that all senior clinician will do their very best to back up our staffs if there is no wrong doing.
In our line of work, we can’t please everyone. Just remember all the ethics of practising medicine and you will be fine. Especially this one “Primum non nocere” has got to be the first consideration before any decision making. If you felt unfairly treated with by anyone especially your superiors, do not hesitate bring forward the matter to higher authority. Trust me, your view and opinion will be taken into consideration by someone.
Keep up the good work for this thankless job. The satisfaction of healing a man’s illness and putting him back to the society healthily is the ultimate reward.
Cheers!
September 24, 2013 at 00:15
Thank you for writing this
…heavy SIGH…
September 24, 2013 at 00:21
Well said. You hv the most noble job in this entire planet n be proud of it because not everyone have that chance because you are the CHOSEN ones. Kudos to you… I salute you!!!
September 24, 2013 at 00:57
Life would be better when change of government…….At least there is a hope that
You don’t need to pay for such high education fee
The medical equipment come with super high price paying by the corrupted gomen
Your friend no need to work for oversea hospital and there will more competent person work in Malaysia Hospital; someday this may come across you since you wanted to settle your debt as well
I am a tax payer as well, but is our taxpayer been spent wisely by the gomen?
Your hospital can have another 5 MRI machine if not becoz of corrupted gomen
You have the rest of the answer…
September 24, 2013 at 21:35
I’m a taxpayer and I do vote too. 🙂
Like I said, I don’t have power over what they do with our money, and even if we change the government, we still don’t have power over what they do with our money.
Let’s all just work, hope and pray for the best then.
September 25, 2013 at 22:11
Any person who thinks a change in government would bring a better life is deluded. The only way we’d have a better life is when someone other than the two opposing sides we have now takes charge (which is why I didn’t even bother to vote).
Better to have our typical Malaysian mentality change for the better (a hard thing to do, but I believe it’s achiveable) – from my experience traveling around the world, our people have so much to change before we can even talk about big issues that was bandied about during the last election.
As for the article, I would like to say thank you for giving us an insight on the life of a government doctor & the sacrifices you and every one of these heroes made in order to make life better for many of us. The next time anyone complains about how government hospital is crap etc I’m going to redirect them to this page because when the ignorant gets enlightened, they would finally see things beyond the tip of their noses!
I wish you well, and keep up the good work.
September 27, 2013 at 19:55
Haha….thanks!
Anyway, your plans to direct those who love to complain to this blog may backfire…some people may misinterpret this as “complaining about this job” and “a person in a noble profession should not complain, or else he/she shouldn’t belong here” hahaaaa….
Don’t get me wrong. Actually if the complains are appropriate, if the doctors/nurses aren’t doing their job properly, or have been rude to someone, they should complain. BUT through the right channel. The person making the mistake should be the first person to know.
September 24, 2013 at 06:05
wow!!! well said!! i’ve experienced working in A&E dept @ gov.hospital, & it’s totally change my perception. Yes, must of the public out there who are just come & go, they know nothing about our hardwork & sacrifice. all they know is pick up the negative & make it viral through social media. it’s soo sick!
September 24, 2013 at 21:33
Exactly…going public about the negative things is not really a good idea. Probably the best thing to do is advice the wrongdoer when the mistake is made. Not after having it brewing in their minds for a few days…
Anyway, thanks. 🙂
September 24, 2013 at 06:43
I do appreciate whatever that the doctors does
September 24, 2013 at 21:32
Thank you. 🙂
September 24, 2013 at 06:47
I know and many do. Doctors like you are chosen by God as His agents of healing. Pray for those who do not and also for the very few who may be slack in their high calling. Same experience for those who are called to serve in other sectors for the good of the public. Good that the PUBLIC should know.
September 24, 2013 at 07:36
Keep up the great work that you do!
September 24, 2013 at 07:45
Thank you, what an eye opener…at least I will understand the need to wait longer in order to see a doctor…thank you to each & everyone of you out there in service!
September 27, 2013 at 21:01
I’ve waited for 4 hours in a private hospital specialist clinic, 2 hours in a private hospital emergency department, and we pay so much. But usually they have their reasons. Government of private hospitals, usually doctors would want to finish their work early.
But of course, you can ask what’s going on if you’re waiting for too long.
September 24, 2013 at 08:51
Salam Maria,
Thank you for the heartfelt writing. I am getting married to a doctor next month, it is good to know what she goes through routinely. I have to learn to be a better listener.
Suhaimi Ramly
September 24, 2013 at 21:31
Wow. Congratulations!
It’s probably not possible to understand everything that she goes through, and actually it’s not possible to understand a woman as a whole! 😉
She might not come home on time, your parents need to understand that she may not be able to join all family events (that’s very important for them to understand), she might be too tired, and she won’t be able to make any promise in terms of time. But if her field of job allows it, that’s lucky!
Anyway, if I may, one advice I can give is, be there for her. Spend whatever little time you can afford to with her. If she comes home crying, and doesn’t know why she even cries, just give her a hug. Sometimes just crying can make her calm and she’ll know her solutions, without you offering her any.
Oh, and don’t be offended if she cries (I found most guys panic when he sees a girl crying). Most of the time, it’s not about you.
Good luck for your future. 🙂
September 24, 2013 at 09:16
This what many in the public sector fail to know or do not want to know . Although I have taken many of my people to the hospital there seems to be a lack in the service of Doctors because they are over worked daily as one doctor told me that she need to work 72 hours per week and always on her toes and only a day off.
My late wife was an operation theater nurse and she too was very much stressed when the cases goes on for hours to save a life. Same my daughter is going to be a doctor soon and she too will face this upheaval for the Medical Department has set a pattern to run the hospital with Doctors who are not spared to take rest and at times fail miserably in their performance due to long hours and lack of rest and sleep.
So the public do not understand these dedicated doctors noble duties and always quick in commenting. I think the only way to stop these accusation is to make an awareness on TVs and medias and Medical Board need to reconstruct their working conditions of doctors and schedule their duties with an 7 hour shift per day by employing more doctors to man the hospital especially the emergency section where dear need arises and the patients and their loved ones get agitated when ever there was a delay.
We need to educate our public to be more tolerance and understand that there could be always more serious persons who need medical attention then themselves and this will lead to have peace and harmony in the hospital where good relationship could be enhanced with the patients and their close ones. The best to be done is that MMA should review the plight of doctors serving more that 7 hours a day.
September 24, 2013 at 21:09
I wish your daughter good luck for her future. It’s an enjoyable duty, nonetheless, to be honest my job satisfaction is rather good. It only gets frustrating when you can’t give your best because of lack of resources.
I can’t really comment more on the amount of doctors, though. It’s not as straight-forward as “increase amount of doctors here and there”. There are so many issues related to it, and I think another article or two would not be able to explain the reasons. Furthermore I’m not in control of our human resources.
Same goes as our working hours.
September 24, 2013 at 09:38
Very nice article. While I’m not a medical doctor but coming from Psychology background, I have my share of providing consultation to medical professionals. Many research had endlessly proven that this group of professionals are the highest in Stress and Burnout level.
I agree with the writer. It doesn’t hurt for us public to be a bit more considerate & kind towards them. After all, they are doing their best and resources is never been enough. Just like any other professionals, they deserve all the respect from us.
September 24, 2013 at 09:40
The author reflected on her practice and has produced a very well written article. Our doctors and nurses are highly dedicated in carrying out their duties entrusted to them and kudos to all of them.
September 24, 2013 at 21:05
Thank you. 🙂
September 24, 2013 at 10:26
It’s the lifestyle we need to change and know oneself best,after all at the end of the day you are to suffer
September 24, 2013 at 11:03
BRAVO….. AND NICELY SAID. OUR SINCERE APPRECIATION
September 24, 2013 at 21:04
Thank you. 🙂
September 24, 2013 at 12:16
Made me understand better what she’ll probably going to go through during her houseman-ship and practice. I’ll be there for her through time and trials.
September 24, 2013 at 21:03
You dear one? I wish her luck.
There’s actually a lot of enjoyable experience in medicine but yes, it’d be nice to have a shoulder to cry on when things get tough.
September 24, 2013 at 15:10
I salute you!
September 24, 2013 at 15:57
permission to share…
September 24, 2013 at 20:28
Sure. 🙂
September 24, 2013 at 16:54
I heard this before. I would not be able to stand the stress. I feel for the sake of patients, and the health of the doctors, they should not be so stress out.
September 24, 2013 at 17:10
Hi Maria,
I’m writing to you from MSN Malaysia. I was wondering if it would be okay with you should we feature this post of yours on our Community channel. We would have a short excerpt from your post, as well as a link back to your original post within the article.
Hope to hear back from you soon.
Thanks!
Regards,
Liyana
News Editor (MSN Malaysia)
September 24, 2013 at 20:26
Wow. Thank you.
May I edit this blog a little, there are a few grammatical and spelling errors that I would want to correct. Please give me a few hours.
September 24, 2013 at 22:02
Edited. 🙂
September 24, 2013 at 20:54
Assalam.. Im interested with your article. In the end only we as a doctor know the scene behind our job.. Hepi to be a dr 😉 . im asking permission to share.
September 24, 2013 at 23:23
Sure. 🙂
September 24, 2013 at 21:09
Thanks Maria,
Very well written piece of article with a meaningful message. I came to know of a cardiologist whom had really taken very great care of me since 2008 from hospital to hospital and I really appreciate the time and devotion he has given me despite his very busy schedule. My deepest heartfelt thanks to Dr Eric Hong Cho Teck of Mount Elizabeth hospital.
Regards
Chin Kin Kok
September 24, 2013 at 23:24
Thank you. 🙂
I hope you’ve extended your gratitude to him and the rest of his team. It’s always nice to get a thank you note from a patient, even if it’s written in a piece of plain A4 paper. It makes a difference.
September 24, 2013 at 22:28
Yeahhhh….
Let’s raise our kids so that they are not going to be corrupt. We all can make a difference in one way or another.
September 24, 2013 at 23:17
I am currently in my second year of medical school and come from a family with a few doctors. I am also sometimes a patient at our local hospitals. So, I understand the frustrations that medical personnel and the public at large feel. However, in saying that, I do believe there is space for improvement in medical institutions across the country and until that happens, this article serves as a reminder to the public (or revelation if they do not already know) that doctors have priorities, are lacking rest, and doing their job the best they can. I have hopes and dreams (no matter how foolish they sound) that the health care system can further improve to benefit both the medical personnel and the public.
September 24, 2013 at 23:23
Of course it can improve. All of us can play our roles.
AS junior staff (including me):
– study hard
– learn to relax and have a hobby (it helps with our state of mind)
– if you believe in God, pray hard!
– share our knowledge with other colleagues
– TEAMWORK!!
Good luck! 🙂
September 24, 2013 at 23:35
Please respect patient’s right. It is their right to do so provided we provide them with adequate information and document down clearly. As for cases involving children, please refer to the Child Act if it is life threatening condition.
September 24, 2013 at 23:42
Agreed.
Patients have their rights, more than us doctors, in fact.
September 25, 2013 at 13:13
Yes, we do respect patients right but do the patients respect our right or do the patient respect their self…in very restricted source we are force to work on full capacity…beyond normal human limit…but still we are grateful because we are willing to serve patient while others don’t…as a paramedic we often cross with complains rather than thanks…it sad thought and demoralize us and also wear us down…its explain why some paramedic being rude…they are all humans, some how they crack when they reach they limit, and complains does not make thing better…its worsen the scenario…we are pulled by different direction but had to serve tip top to our patient…we’re not asking to be praise just to be respect, to be understand…if something bother you please do not hesistate to ask us directly…if somehow the respond by us not quite pleasing to you…you may remind us to be polite…maybe that time we are not in our best mental condition because we had so many thing to worry about…
September 27, 2013 at 20:08
I do have a lot of respect to you paramedics, nurses.
We all work together and it’s nice to have a good team that can help each other through tough days.
Having spent hours in emergency department with fellow colleagues and MAs, nurses (although I don’t work in ED), I have a lot of respect to all of you people who have to face all sorts of ill, not-so-ill, barely alive, or even rude people in ED. It’s amazing that you all could still smile and laugh even when it gets very difficult in there.
Of course we need you to help us out in a lot of things.
Please know that many of us doctors appreciate your job, and nurses too.
I hope you’ll find a way to relieve your stress. I do get angry sometimes too, but it takes years of practice to be more polite, more patient, more ethical.
I wish you luck and joy in everything you do. 🙂
September 28, 2013 at 04:22
I agreed totally with Maria. I helmed the ED of a district hospital for about a year and work closely with my paramedics as well. I know all about the struggles that we are facing. The fact that we are in a service line, more so in providing health care, we have no right to be rude to anyone especially when we are on duty. Otherwise we are ruining the image and of fellow health care workers. We needs to maintain our professionalism at all time when on duty. Otherwise, we are always at the losing end if we lose our temper. Caring, Professionalism and Teamwork is our corporate culture.
September 24, 2013 at 23:49
Dear Doc,
This is by far the best explanation I’ve heard. Coming from a family with many doctors, I’ve always heard them talking abt a hard day but never really knew the details… A grt write up and keep up the best of what u do and god will shower upon u all His blessings.
September 25, 2013 at 00:34
Excellent, well said ,there is a limit for everything
September 25, 2013 at 01:39
Do use proper, respectful language, please.
It’s alright if you don’t agree with me, or you want to advice me on anything.
But please be polite.
Comments containing foul language will be removed.
September 25, 2013 at 10:06
it’s a well said writing, DR….i’m a nurse and working in ED is tiring but I enjoy the working environment, u don’t get bored with the same patients (mostly i’ve known for years come and go with the same complaints). My colleagues and I do have our hard times. The worst thing happened was when I was hit by a mentally disturbed pt and no one backed me up. She wasn’t a psychiatric patient. When I had to lodged a police report I got this kind of ‘love letter’-explain and explain.
The public won’t know what happens in our ‘community’. Sometimes when i have to work for 14 hours, our Overtime was deducted and paid for 13 hours. If u think the one hour I have to rest, eat and pray, in ED we don’t have specific or free time to do so.
Public
I have been a patient too before i become a GOVERNMENT nurse.
Being treated not so well, but I didn’t complain to the media or snap some photos to be seen by many.
What they know they can get better service with reasonable fee. in fact, i rarely heard my patients and the relatives saying “thank you”. I don’t beg for that but I don’t know you, you’re not my mother, my father or my sisters. We are not racist in treating pt. We care for the elderly and I am quite upset when people judging us in a different way.
My parents are far away. They don’t get such attention like my patients do. please respect us by saying good words when asking or complaining. That’s all we want.
Leen
September 27, 2013 at 20:26
I think I know you…..or at least I’ve seen you comment on many of my friends’ facebook status. 🙂
It’s ok if they don’t say thank you.
We shall work only for Allah’s blessings. Whatever we do, we should do it just to please Allah.
Then we don’t need anyone to appreciate us because all we hope for is Allah’s blessings.
We should all look into ourselves and think, which part of us should we improve?
Is the way I talk to the patients good enough?
What if someone speak to my parents like this?
It’s ok if others don’t do good to us, we should continue doing good to others because later in the akhirat, Allah will count our deeds.
The best we could do is to pray for our parents’ well being and so that they will be treated well by others.
Good luck. May Allah bless us all and show us hidayah so that we could be better healthcare workers. 🙂
September 25, 2013 at 10:33
Assalamualaikum.
My brother-in-law (who is a doctor at the government hospital) told me exactly the same thing as you wrote above. It’s really good that you actually wrote it down cuz it’s an eye-opener for people of what the doctors need to face everyday especially for those who doesn’t have any healthcare professionals in their family. Be strong, God will bless you with all your kindness inshaAllah 🙂
P/S: I’d like to share this on my facebook please? Thanks! 🙂
September 27, 2013 at 20:21
Waalaikumussalam warahmatullahi wabarakatuh.
It’s a story of what an average junior doctor experience. Nothing more than that.
Thank you. May Allah bless us all with good health and grant us all jannah, insyaaAllah.
Sure you can share this. 🙂
September 25, 2013 at 11:35
Dear Maria-Syamsi,
Thank you for being in the medical profession. I would like to share your article with a friend who is going to be a nurse soon.
Sincerely,
Lucien
September 27, 2013 at 20:19
Sure. 🙂
I hope she’ll find the joy amidst the busy job, facing all sorts of character.
September 25, 2013 at 11:46
dear Maria, thank you for your insightful article. Yes, indeed i find it’s been written deep from the heart. We feel you as we too have our fair share of “feeling a sense of helplessness” at times, having our daughter as an MO – and posted out of Semenanjung to boot!
Hanya Allah sahaja yang dapat membalas pengorbanan dan kesabaran you dalam menjalankan tugas dengan sebaik dan seikhlas mungkin , in sya Allah, amiin.
September 27, 2013 at 20:18
I hope, as a parent, that you’d understand your daughter’s struggles, especially when she can’t spend much time with you.
To tell you the truth, the most difficult thing for me is when my mother asked me “when are you coming home?” or “how long will you be here at home?” because at times, I just can’t go home.
I just hope that they’d understand. And I think they do.
Semoga Allah membalas pengorbanan puan dalam mendidik anak2, semoga anak puan akan bertugas dengan baik dan ikhlas, dan saya doakan kita semua mendapa hidayah daripada Allah SWT dan diberi rahmat-Nya agar dikurniakan syurga di akhirat nanti. 🙂
May 16, 2014 at 19:50
Of course we understand, perfectly. But seeing you home brings never ending joy.
September 25, 2013 at 12:14
I agreed to what Dr. Maria has mentioned, as being an ex-patient in HKL and was admitted for 5 weeks in Nefrologi ward. I’ve seem it all. Thank you to all the Drs & nurses and may god bless you all. Keep it up.:)
September 25, 2013 at 13:06
Well written article and I am in agreement with most of what you have said. Its a shame that its “reported” that we have or will have a surplus of doctors when obviously that surplus is not being seen in action anywhere.
Yes there are some bad sheep everywhere who tend to give all the other sheep a bad name. It happens. Glad to hear you are doing your best and my best to all who do the same every single day and night. My heart goes out to all of you kind souls.
I come from the Telco industry. My job is to ensure tens of millions can get to their FB, Twitter, Youtube, Google or whatever they wish for online. I lose sleep so others can wake up and not be given a chance to complain. And yet when people look at me they think I am a workaholic, no life nerdy douchebag. I am barely in my mid 30s and already I have an epidemic in my hand, the onslaught of losing hair for what I do.
What can I do, I take the good and leave the bad. Here I am after spending a night as a keyboard warrior to ensure people woke up this morning and could continue yapping on their Whatsapp. Cause God forbid if the Internet was down I would be cursed to spend an eternity in hell by people who don’t even know me.
My only consolation in all of this is I am paid well. Unfortunately I can’t say the same for all the others people who devote their lives to making the public happy. Where is their reward? When was the last time somebody thanked them for what they did?
Humans, we are never happy. There is always a fault to be found… and so life goes on…
September 27, 2013 at 20:13
Thank you for your service.
One of the things that put me through is that I know that around the globe, other people are working hard too.
Working hard to help others, in whatever business/field they are in.
I guess as long as we’re honest in what we do, the reward will come later.
BUT if we work for reward, and only reward, we will get frustrated.
If our aim is an honest work, by the end of the day, if we’ve done our best throughout the day, we’ll feel happy.
Don’t you think so?
I believe that blessings come to those who are honest. And blessings are given not just as money/income, it can be seen in wisdom, good health, well-behaved children, safety, and peace of mind.
I hope we all will gain all that.
Good luck in all that you do. 🙂
September 24, 2014 at 20:03
Mr Mithran,
God gave us all men nice looking heads. Those not so nice are covered with hair.
So, Don’t despair.
September 25, 2013 at 14:15
I totally agree with you. Sometimes, attending dr cries when she realizes that she can’t save the patient’s life anyway by all means! sometimes Dr just looks like a tiger kept in the cage coz they can’t run away from the critical conditions of the case, knowingly need to fight back against the defeated battlefield: it needs cool headed, considerate,brave, humanity,empathy and it does hurt Dr at all times! I am not good at writing, but I want to write something as an appreciation to your noble job!
September 27, 2013 at 20:03
The best appreciation that you can give to a doctor is:
– take care of your health
– take care of your family
– get to know about your health problems and the medications you’re taking
You don’t even need to send us a thank you card. Just be good to yourself and the rest we’ll try to handle. 🙂
September 25, 2013 at 15:59
i’m totally agree with your honest statement that your job is mostly being unappreciated by the patient even if they survived from any disease or sickness.most people like to complaint a lot because they think by doing that they will get so much attention and people will be scared.the most annoying is the complainant’s has no solid evidence or showing any sympathy towards the person who treat them well.they just complaint for the sake of complaining just to satisfy themselves without thinking.i always believe that the job saving life either being a doctor,nurse,army,police and even people who use the dialog to avoid any party to kill or injured someone is very noble and must be respected because it’s need a lot of courage,a strong will,imagination,stamina,empathy and a good heart.the problem is especially in the reality the people that the patients always love doesn’t echo with the higher hiraechy because of jealousy and feeling insecured of their position.they seldom listen to their subordinates to understand and try to solve the problem with a win-win situation.they will try to blame their subordinates with everything except themselves.they create an unhealthy working environment.by the end of the day,the subordinates is suffering from overworking,no social life,mentally drained and so on.i would love if the situation in the hospital is wonderful like the a few tv series such as “grey’s anatomy”,”ER” or even the movie “patch adams”.yeah some of it fiction but i believe some was it is a real situation based on a true story.the actors play their role very well and we sometime unrealised that they are just an actor!anyway will all my heart i would like to congratulate for those who are still in the unappreciated by many job like you and i wish all doctors,nurses,and all other people in saving people or even animal life to continue to serve people with an open mind and never give-up.you guys are great!
September 26, 2013 at 13:10
Actually one of the best appreciation that a patient can give to us is to take care of their own health, to comply with taking medications, good healthy diet, exercise…it’s nice to see that, even when they don’t say thank you.
I’m sure some of the complains are genuine and appropriate. There are rude, irresponsible doctors/nurses/MAs around. But I just hope the public don’t generalise if they have only seen one or two bad ones.
Thank you for your comments. 🙂
September 25, 2013 at 16:32
Reblogged this on amarsa13 and commented:
i love to share this article. many of us do not know what the other life as a doctor. here is to share.
September 27, 2013 at 19:58
Sure! 🙂
But don’t get me wrong, despite the struggles, there are so many good things in our lives too. 😀
September 25, 2013 at 18:30
I agree wholeheartedly with this. Medical bills in Malaysia are heavily subsidized. We should all be grateful to only pay RM1, RM3, or RM5 for public hospital services. I studied in the US, and the scariest thing that can happen to a student is to get sick, because the hospital bills are way too expensive. Although you may have health insurance, sometimes you’ll have to pay from your own pocket first.
That’s why when I returned back to Malaysia, I am always grateful to the subsidized things that we as Malaysians enjoy (that includes subsidized tertiary education, but that’s another story).
September 27, 2013 at 19:57
I know…I studied overseas too and I was lucky I did not get sick while I was there!!
I have to say that even if it’s heavily subsidised, us doctors must do our best using whatever resources that we have.
This blog was written just to tell our side of the story.
Those with appropriate complains should go ahead.
September 25, 2013 at 20:14
This whole post comes across as whiny and self-serving. And I’m sorry, but I don’t find it particularly well-written. There just doesn’t seem much point to this. Doctors work punishing hours and have to make sacrifices. Was that honestly something that nobody knew or realized before this?
September 27, 2013 at 20:27
🙂
September 25, 2013 at 22:40
Bravo! Very well written!
September 25, 2013 at 23:51
I totally understand what doctors in Malaysia have to put up with, even when we are on the opposite ends of the world.
From one doctor (UK) to another.
September 27, 2013 at 19:36
Thank you.
It’s not all bad here. There are loads of nice things happening around too. 🙂
September 26, 2013 at 00:34
Thank you for such a beautifully written piece. I am very glad and feel very lucky to know that there is someone out there who is working hard and doing their utmost best to provide the best care possible for their patients. Keep your chin up! and never lose faith in yourself, your colleagues but most of all, your patients. All the very best.
September 26, 2013 at 01:30
While reading your blog.. Remind me of my time when i was doing my service at district hospital..
There is a time, i need to do my oncall when i was having a bad toothache with fever.. Those who ever experience pericoronal abscess u know how does it feels.. I took painkillers and panadol in 4hourly basis in order to function well as a doctor n gve my best servce while a guy came in walking alone (to show how stable he is) asking MC for trow morning for his common cold fever.. Sooo ironic with my situation.. With that kind of pain.. Which i was persistently rubbing my jaw with ice to help me with the pain.. I cant even take my own MC and i still need to do my oncal (33hrs working non stop).. And i remember an aunty were asking me “kenapa doktor x ambil cuti je?” How i wish it was as simple as that.. As easy as the guy who just requested for his MC.. With the short of MO in district.. That was the best thing i cn provide for my service…. For those fresh MO refusing and appealing not to do district service… Can i cal them selfish? or they actually have their own valid reason to appeal? Only God knows…
September 26, 2013 at 13:06
Yeah…ironic, right? The one treating is more unwell than the one coming to the hospital.
As with those who refuse to go…I’m sure some have valid reasons…not all, though.
Good luck with all your future endeavours! 🙂
September 26, 2013 at 03:01
You may not know that there are patients who have waited more than 24 hours with no or little assistance, but they kept saying to themselves that they do understand the lack of doctors around. They understand the slowness, but was treated harshly nevertheless. They were asked same questions again and again and they patiently repeated the same answers.
But that’s okay. We only pay so little and we should be grateful anyone wants to attend to us.
You may not know, that some do understand what a doctor’s duty is like, only to be ridiculed at. You may not know that other people that had to attend to Genting crash had not yet seen their loved ones for the whole week, was on the way to see them when the urgent calls needed them to be on the site, had to walk miles to the accident area. No food until the next day or if anyone cared enough to share some with them. But they need to understand about doctors, because it is a tough life and it is unfair and it is normal.
But that’s okay. After all, doctors’ duties are far more important, above everyone else and we should all be quiet and thankful.
You may not realise, that most of the calls that interrupted the 10mins conversations during clinic sessions were within earshot, about when the doctors are going back home, or what flight they should take on their next holiday, what dinner they are
But it’s okay. Because among those calls, some must have been really important and emergency. We understand.
You may not notice that most patients don’t demand to be treated like a first class, but to be treated as if that they are lucky to be there at all and should just follow everything and let the doctors be rude to us while we keep quiet and smile. I don’t know?
But it’s okay. Cooperations and two sides communications can only exist if we can afford to pay more than RM5.
You may not realise that there are other sides of every stories, but it is really and seriously okay, doctor’s stories are far more accountable. Others would be just claims and rants.
I guess it is okay for the doctors to be rude to patients because they are the only ones far more tired, works more than 24hours, works on shifts, pay their own tax, paid for their own degree without any assistance and worked their way up.
It is a polite way of saying shut up or just go to a private hospitals. For that, some of us thank you for not being directly rude too.
Thank you for sharing, we will be more grateful and quieter after this. Speaking our mind up is a bad thing.
September 26, 2013 at 13:37
I think I don’t need to defend myself here.
Up to you how you’d want to understand what I wrote.
It’s totally fine.
September 26, 2013 at 16:16
Yes. You’ve said what needed to be said. No need to defend yourself with those unsavory comments. You can never please everyone. And there will always be people who misquote your statements. That’s fine….Only a doctor and fellow health professional can truly understand…..there will always be counter arguments. Just move on….admire your steadfastness handling those comments.
September 27, 2013 at 18:36
It’s fine…
Actually the initial reason for writing this was not to “make everyone happy” anyway. This blog has been such a quiet blog where I can write just about anything I wanted, and this particular piece is just one of it.
Didn’t think it would be shared so widely, didn’t expect anyone to pay any attention to it.
Even doctors can’t understand each other’s situation, so I wouldn’t expect others outside the profession to understand it.
Thank you. 🙂
September 27, 2013 at 10:09
Waitting more than 24H…. Such an irresponsible statement!.
September 27, 2013 at 18:33
🙂
I’m pretty sure there are people who had such bad experience. Can’t rea;;y judge, maybe it’s bad enough that they become paranoid, even when there are honest people out there trying to do their best.
October 3, 2013 at 00:51
To Eghya: learn to read.
September 26, 2013 at 10:36
no more complaining…i will remember your details. thanks for taking your time to enlighten us. and yea..no durian crepes anymore!!!
September 26, 2013 at 13:03
You can complain if it’s appropriate, if you think there’s a mistake please inform us.
But yes, no durian crepes anymore! 🙂
September 26, 2013 at 13:29
I don’t understand all the comments here posting adulation and praise. The title of this blog-post is “What The Public Doesn’t Know”. Did none of the readers realize that doctors are over-worked; that they have needs just like anyone else; or that the government heavily subsidizes the medication and service provided at general hospitals?
I am sorry, but this entire post just comes off as self-serving and whiny. And the comments that this is well-written is a damning indication that Malaysians in general are not well-read.
September 26, 2013 at 13:52
Different people understand it differently. As simple as that.
September 26, 2013 at 15:26
It really isn’t a question of perspective, is it? You have chosen one side of a coin and emphasized the grimier, less savory parts. How does that make what you wrote especially revelatory? Again, you were the one who chose to name your post “What The Public Doesn’t Know” – that is, I am afraid, a misnomer.
Also, I sincerely question the motivations behind posts of this nature. The medical profession is a noble one, and should be populated by people who willingly lay down their lives, desires, needs, and comforts for the betterment of others. That comes with the job description. The one thing you seem to miss (amazingly, given that you are a doctor) is that people who are ill cannot be expected to be in the best of spirits or moods. Flaws that exist due to the human condition will be magnified. If you cannot abide that, then (to quote a popular internet meme) I have bad news for you.
September 27, 2013 at 18:46
When I wrote about inspirational situations that I face along my career, nobody read it.
When I wrote about lessons that I learnt from the ill and dying, nobody cared.
When I wrote about the nice characters that kept me going on all this while, nobody shared them around the world.
But when I shared the difficulties in just ONE blog, the whole world suddenly open their eyes.
The whole world just suddenly realised that I’m a whiny doctor because I told them our bad experiences. The whole wide world suddenly think that I don’t belong to the profession.
When actually, in reality, there’s so much good things that I’ve learned, and I have diligently shared in THIS very blog but nobody takes notice.
Nobody, including you, who claimed that you read so much.
But did you read through my “Lessons From The Dying” series?
Did you learn from it?
This blog has been a quiet one for so long. Since 2009. Only a few of my friends and family members visited this blog. I can write whatever I wanted to.
I wrote so many positive blogs and nobody paid any attention.
I wrote one…I mean ONE article and this is what you think of me.
Does it matter, what you think of me?
No, not really.
It only shows how human beings think, they see one huge flaw but fail to see the beauty behind that person.
Typical.
September 27, 2013 at 20:12
Thank you for allowing my comments to be posted and for taking the time to reply. I understand how my comments might come across as slightly harsh. However, I do stand by them.
First, your title is misleading. Again, I will say there is nothing especially revelatory about your post. The fact that doctors have it bad is quite a well-known fact.
Second, your attempt at a jab (I quote: “who claimed that you read so much”) is sorely misplaced. One, I never claimed to be well-read. And two, having read “Crime and Punishment” or “Norwegian Wood” makes one well read; having read your blog does not.
Third, generalizations like “the whole wide world suddenly think that I don’t belong to the profession” are misdirected and childish. Your comments section is full of praise and encouragement for you. Do not lose sight of that just because one person (in this case, me) raises a dissenting voice.
Third, it is true that I have never read any one of your posts prior to this. However, my comments were contained to this particular post, not your blog in general. The problem as I see it is that people generally have difficulty in presenting a unified world-view across a broad spectrum. A mature, considered post allows for the reader to capture the essence of the writer regardless of the topic at hand. Their character and personality shines through. Yours, unfortunately, does not and seems skewed by the subject matter. If I can offer a small piece of advice, do not let your circumstances of emotions overly dictate the manner in which you write. Contrary to popular belief, impassioned writing often-time fails to provide an accurate glimpse of the person underneath. You are now in the limelight whether you like it or not, and a little editing might perhaps do you a world of good.
I chose not to hide behind a pseudonym or anonymous account when giving my comments because I understand that they can be construed as being personal, and I did not one to hide behind anonymity. I offered you my identity because I believe, on the internet, that is one of the few forms of sincerity one can show. My comments here are offered sincerely and not meant to cause offence. Once again, let me thank you for responding and also thank you for choosing a profession where service is often not met with the gratitude it deserves.
September 27, 2013 at 20:47
Ok. Now that sounds better. There are certain ways to say things…I guess same goes to you too, needed some editing
1. To be honest, those praises scare me more than one or two criticisms.
2. I believe that someone who has read a lot and traveled far and wide would know how to say things in a more diplomatic way, when they are honest. Many people can lie and hide, but only the wise ones can honestly say something but at the same time not make the other person turn away and miss the whole point.
3. I need to say this, just because other people don’t understand things the way you do, doesn’t mean they know less/read less/travel less. It’s just that their life experience are different from you. So, as much as I’m scared of the praises, I’d suggest you to not look down at them because they did have their own struggles too.
4. To answer you on the motivation part. Actually as doctors, we all have heard so many complains on the media. Many of us would answer back but only amongst us. What I’ve written here is only a small portion of what most of us, doctors, have experienced. So many of my fellow colleagues agreed with me, that’s why it was shared widely (and unexpectedly). This is just a story. Our side of the story.
5. I’m pretty sure you’ve read a lot of books that have dramatic titles but not-so-dramatic/impressive contents. If you think this is one of it…well, it’s one of those techniques that apparently have worked! Haha.
6. Not only Malaysian government hospital doctors feel the same way, the private sector doctors (including those from PrinceCourt and Gleneagles) apparently felt the same way…only they earn way more than us. I’m pretty sure they had hard times both when they were in government hospitals when they were younger, and now when they’re in private service.
7. Again, this is our story. Doctors’ story. I did describe on my blog heading “Maria-Syamsi – From My Heart”. So, yes. It is emotional. It will remain as that. Because I do write from my heart.
If I wanted to write facts, I would name it differently, or probably write a textbook of medicine. Or maybe a fecebook page on “How To Control Your Diabetes”.
Thank you.
September 24, 2014 at 15:46
One year late, but, touché, douche.
Didn’t know there was a prerequisite of being “well read”. A question, though. Say, two people, until now, have read the exact same number of books of the same titles, and in 10 minutes, one of them will be done reading another titled “A Morning Wood”. Would that person be more well-read than the other? Or does that not count? Or perhaps, I didn’t pose my question in a manner that might reflect my intention to my audience, that you may get me wrong and that your inability comprehend my question is now entirely my fault. If that’s the case, perhaps I should not be writing or have written/said anything at all. Or should I?
Anyways, you, harping over the title… so… novice, so… amateurish. As a reader, what about trying to understand where the writer is coming from. I’m sure she does know that the public do know. But the question in her hear was probably, “do they realize?”. Being overworked, being only human, the subsidy, and nyada nyada nyada. I believe, from the writer’s point of view (perception), although the public may have known all these, they may not be able to appreciate the gravity of the situation. For instance, often times we hear that politicians world over are corrupt. Some more than the others. But to what extent? Only those victimized know. Those with first hand experiences. Some got it worse then the others. One’s story can be more tragic than another. Same thing here. The writer is merely sharing her first hand experiences.
She’s may not intentionally be talking on behalf of the whole medical profession, but many who gave adulation and praises may have felt vindicated by her piece. They may have the same things bottled up inside for a while.
Let us assume that she knows that the public know, but don’t realize? Should she have titled the post “What the Public Don’t Realize”? or “What the Public Know but Do Not Realise How Bad it Really Is? Haha. Where’s the kick? Where’s the punch in that?
As we write, as we argue, as we analyze, we are allowed to be discriminatory. We discriminate facts and figures to send our point across. Everybody does that; newspaper journalists, columnists, novelists, historian, political speech writers, lawyers, stock analysts, and the list goes on. Everybody picks one side of a coin. When we describe the picture of the Queen on a British coin, do we discuss the economic value/purchasing power of the whole coin? No. That’s on the flip side. We only count the number of wrinkles that have been added onto the Queen’s right cheek, or how her hairstyle has changes on, say, a 90s-minted coin and compare it against those minted and the 60s.
In this post, are the facts brought up; being overworked, being only human, the government subsidy, and nyada nyada nyada, revelatory? Perhaps not. But what about the bits where the writer uses instances to back up or emphasize her points? The stories? Have you heard of them prior to reading this post? The facts may not be new, but, the gravity of the situation, the effect they have on, in this case the doctors, are, in fact, revelatory. By the way, who uses “revelatory” in an outside-lecture-theater environment? Hence, douche.
Dude, she’s just telling a story here. By the looks of it, I bet she was not even trying to write a Magnum Opus here. This post was posted on a Saturday afternoon. It was probably her first day off in weeks. You sound like a bitter boy with a fancy college degree but lack social “experience”, if you know what I mean. If I can offer a small piece of advice, try not to be be such a douche just because you can. Get yourself a good lay or something. Seems like it is way overdue. They can have them delivered these days. I know some people that can be of help.
Good day.
Wait!! Just realized. Allow me to quote you “Contrary to popular belief, impassioned writing often-time fails to provide an accurate glimpse of the person underneath”. In this case, based on the demography of those who commented and gave adulation and praises, the post seems to have provided quite an accurate glimpse of not only the writer, but also many readers who share similar vocation and experiences.
I did some copy-pasting on of phrases on this post on Google search. It appears that the same post has been re-posted in few other blogs and websites, and has been received with more praises and adulation. To me, and evidently many others, this post has been a good piece. On hindsight, it just might be the writer’s Magnum Opus.
….Oh, another thing, my views and assumptions on you are contained to your comments on this particular post and not you in general.
September 24, 2014 at 19:07
The article was posted under “From My Heart” category. Rightly so, it represents what was in the writers’ heart.
The article had no mention that it represented a “unified world-view across a broad spectrum”. She did not even claim to have represented any one person in particular or any groups. It was clearly and simply her own observations and personal views as well as experiences of those close to her.
It is just perplexing that Mr Joshua Teh made such comments which had no relation to the article whatsoever. If he is bitter with something about his own profession or vocation, he should rightly write his own article, as articulated as Dr Maria’s article, so The Public Will Know.
From the praises and adulations that the article received, far more than the criticisms, I strongly believe that more of the 140,000 people who have read it are emphatically in agreement with the experiences, observations, and views of the writer.
September 27, 2013 at 05:24
Thanks Dr….May ALLAH bless your journey….
September 27, 2013 at 18:34
May Allah bless you too…and grant us all jannah. 🙂
September 28, 2013 at 18:30
I try my best. Will remind myself and people around me. Thanks
September 29, 2013 at 08:54
well…wat can i say…..pls proceed ..InsyaAllah dpermudahkan dan dberkati.Amin
September 30, 2013 at 11:46
Well written Maria. It’s always good to educate our public. Soft skills and communication skills are among the most important skills to be grasped. I still remember your first year as a house officer. You’re among the best. Keep it up.
October 1, 2013 at 21:46
Dr Din!!!! 🙂
Thank you very much. Lama dah tak dengar khabar.
I wish you a life full of barakah…hope everything will go well for you and family.
October 1, 2013 at 11:07
dr maria ,, love it
good writing .
gov doctors is the best ,, even I’m in private sec.
feel like wanna to cry.
drs in gov are very humble, not money minded and willing to serve to people. working like non stop .
October 1, 2013 at 21:45
Thank you. 🙂
October 1, 2013 at 17:56
ifeelyoubro.jpg
October 2, 2013 at 20:11
I agree with points that you shared but sad to say we shouldn’t blame the public here.
The challenges and blame should go your KKM and hosp directors.
Both of this governance (KKM and Hosp Directors) have fail to understand the required resource and capabilities that needed for a particular hospital, demand and expected patients vs available Dr’s (forecast) to provide an excellent service that public may anticipated.
You may notice, I refer the word “service”, if you know the definition of service, than I think you may understand my points.
Public is the shareholders for government, they are the tax payers.
This shareholders can be RM1 tax payer or RM1Bil tax payer, regardless who he/she is but they would expect an effective and efficient service from public service.
Perhaps, you should wonder why private hospital (totally been manage by private governance) service is so excellent compare to public hospital.
Private hospitals all on the top when come to understanding the customer/patient expectation and excellency.
May God continue to bless your life and give you the desires of your heart.
Thank you and remember to keep up all your good work!
November 13, 2013 at 18:19
To put it bluntly, the governance issue goes beyond the MOH top management. The management need to understand the technical aspect of healthcare, and it should go hand-in-hand. In reality, this does not happen and MOH is expected to perform as other ministries too. That’s all I can say.
October 3, 2013 at 08:36
Hi Maria..it has being 4++ years I’m taking my in-laws to 2 government hosp for diabetes/hypertension & kidneys prob. At times I met doctors who have not slept or ate for the past 12-24 hours. I felt so proud of them but at the same time empathised & sad at how our doctors are treated. They are saving lives and yet they themselves are being treated so inhumanely….what an irony.
So Maria & colleagues..keep up the good job. May God bless all of you always. I sincerely want to thanks each and everyone of you for the care and patience. Thank you very much. Luv.
October 7, 2013 at 17:59
Thank you.
We’re all not perfect so please advice us if you found anything missing.
Do take care of your health, please. 🙂
October 4, 2013 at 11:33
Thank you for the detailed sharing. It gives me an insight of the struggles that my other half goes through. It only makes me appreciate doctors more.
October 7, 2013 at 17:56
Thank you.
I hope she’ll do we’ll.
Different doctors have different experience, although they might be quite similar.
November 4, 2013 at 09:30
Thank you for your article. I understand the struggle. Do whatever we can to serve. God knows. Everybody is having similar stress these days in their own way. They complained because they do not know and they do not try to understand.Me too struggle with many responsibility, old parents and children. No time for myself. But life is like that like or not we have to face it…Sometimes feel handicapped …no choice…We pray for your wellbeings and May God bless all of us…
November 10, 2013 at 20:25
The same woes goes for any and every profession. No profession deserves complaints, rudeness whatsoever. The public doesnt know what happens behind the banks, or a lawyer’s office and for all you know someone’s whole financial life is at stake before their appointments get attended to. Doctors are not the only profession that feels the same angst of management, the public and even internal politics .
December 10, 2013 at 04:39
Of course.
I was just writing about our side of the story that many people aren’t aware of.
Many stewardess have written about their struggles too.
December 9, 2013 at 20:30
Very well said. I hope you don’t mind if some of us share this post on Facebook, tho I’m sure it has been circulating around the medical community quite a bit.
It describes what we all go through on a daily basis to a ‘T’.
Thanks. 🙂
December 10, 2013 at 04:42
Thank you for understanding this as a description because that’s what it is.
Some people take offense which I don’t really understand why. Hahah.
Anyway, yes, do share it around. More people than expected have shared this. Way more than I can handle.
Have a nice day! 🙂
December 17, 2013 at 01:31
I understand you well because I’m kinda in a exact same shoes you’re in except that I’m in a different department. In fact, some of the stories are quite similar. Indeed without faith I would not last, same goes to you. Faith made us understand that what we seek is not just some meager worldly offerings or appreciation from men. True rewards will only come from Him. May Allah bless you and grant you Jannah.
“O ye who believe! Those who help (in the cause) of Allah, He will help you and will make firm your steps”
Muhammad:7
January 25, 2014 at 22:36
Thank you. 🙂
Without faith, I would not have stayed.
Without faith, I might have just left during one of those busy nights.
I’m sure many of us have stayed because we believe there’s something better in the future.
One thing that often helps me through: the story of a man who left his i’tikaf just to help a man who needs assistance, and he said Rasulullah told him, helping those in need is better than 10 years of i’tikaf.
May Allah bless you and grant you jannah too. 🙂
January 25, 2014 at 21:51
Just wondering when you (a doctor) have a time to write such a long post in the blog..after read all your writing up there..
Just want to say one thing.bersyukurlah with what u have now..
January 25, 2014 at 23:02
My dear,
(1) When a person has a passion or hobby, whatever his job is, he’d make time for it. If you love the Quran, you’ll make time to read and learn the Quran, no matter how busy or tired you are. Same goes for other things, like cooking, baking, sports, gardening or painting.
(2) Yes, we are busy most of the time but we do get some days off you see…….
(3) thank you for your advice. I just hope that you won’t judge me by just reading ONE article out > 150 that I wrote over here. I write a lot about life and death and family, and one needs to be grateful, bersyukur, to be able to learn from life.
(4) If I were to make comments about you just because of one single thing that you do, is it fair?
(5) I have said this many times, I was just telling our side of the story, that i suppose many people don’t know.
(6) I wrote this article expecting only 10 people to read it. Not 100,000.
(7) if I’m not thankful, I would have quit this job many years ago. This is one of the best jobs for a Muslim because we get to help people and improve our akhlak everyday. We remember death everyday.
(8) I see very dedicated doctors working everyday, so I don’t like people speaking ill about them. So I wrote this on their behalf.
(9) Doctors are human beings. We get tired too. We get sick too. And it hurts when we work hard but people still speak nasty things about us.
Well, in the end only what Allah judges matter to me. What you or others think of me does not really matter as long as I’m in the right track. And yes, good advice is taken and appreciated.
January 27, 2014 at 01:30
Oncall and sleepy.but it was a well spent 7minutes reading ur article.good job n keep it coming.im already a fan.
January 27, 2014 at 21:19
Thanks. 🙂
Have a good call!